Texts

See your credit and what it went on

1. Read the three figures under Your credit: Text credit, The last 30 days, and People who can be texted, by SMS and by WhatsApp.
2. Scroll to What your credit went on.
3. Read each line: credit added, held for a text, settled at the provider's price, or given back because it was not sent.

Then: A text holds its estimate while it sends, then is charged the provider's own price. A code is never charged more than its estimate, and a text that fails costs nothing.

Add credit

1. Press Settings › Billing under How it works.
2. Under Text and WhatsApp credit, press one of the Buy buttons.
3. Pay on Stripe's page.

Then: It is added as soon as Stripe confirms the payment, at cost: a dollar paid is a dollar of credit. It shows here as Credit added.

Rather not? Ask ORG-APP from Help & support instead, and the team adds credit against your receipt.

Who: An Owner or Admin buys credit in Billing.

Choose which countries codes go to

1. Read Where codes go: your organization's country, the countries ORG-APP texts for everyone, and those an Owner added.
2. Choose a country in Add a country codes can go to and press Add the country.
3. Or press Add beside a country your units are in, where the page suggests one.
4. To stop codes going to a country an Owner added, press Remove beside it, then Remove with the country's name to confirm.

Then: Codes go there from now, or stop. Each change is in the audit log with what it was before.

Who: Only an Owner adds or removes a country, because a code goes to whatever number somebody types, at your cost.

Set how many codes go a day

1. Type a number in Codes a day, or leave it blank for ORG-APP's own figure.
2. Press Save changes on the bar that appears.

Then: Blank is 200 a day, and the most is 1,000. No more than a quarter of the day's codes go in one hour, so a burst cannot spend the whole day.

Who: Only an Owner changes it. Each person can also ask for at most 3 codes an hour and 6 a day, to 3 numbers.

If somebody does not get your texts

1. Look at the top of this page: if ORG-APP has not set up its text provider yet, nothing is texted and nothing is charged.
2. Check that the credit covers the send.
3. Ask them to prove their number with a texted code on Your account, and to choose SMS, WhatsApp or both.
4. If they texted STOP, they text START to get texts again.
5. Remember quiet hours: nothing that can wait is sent between 9 PM and 8 AM where they are, and it goes at 8 AM. A code is never held.